Privacy Policy

What we collect

We collect information you provide directly, such as your email address, phone number, quiz answers, planner preferences, name, shipping address, and payment details at checkout. We also collect basic usage data (pages visited, referral source, device type) to understand how people use the site and improve the experience.

How we use your information

• To send launch updates, order confirmations, shipping notifications, and account messages.
• To build and fulfill your custom planner based on your quiz answers and preferences.
• To send marketing emails and SMS only when you have opted in.
• To analyze traffic and improve the site, products, and customer experience.
• To prevent fraud and keep the site secure.

SMS marketing

If you provide your phone number and opt in, we may send you text messages about product launches, restocks, giveaways, and order updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message or by contacting us at info@pairallelplanner.com.

Who we share data with

We share data only with service providers needed to run Pairallel Planner — for example, email delivery, SMS delivery, payment processing, printing/fulfillment, and website hosting. We do not sell your personal information. Specific providers include:

• Twilio — for SMS delivery.
• Brevo / our email infrastructure — for transactional and marketing email.
• Shopify — for checkout, payment processing, and order management.
• Lovable Cloud / Supabase — for secure database and authentication hosting.

Your choices

• Email: Click the unsubscribe link at the bottom of any marketing email.
• SMS: Reply STOP to any text, or email us at info@pairallelplanner.com.
• Access or deletion: Email us to request a copy of your data or ask us to delete it.

Cookies and analytics

We use cookies and similar technologies to remember your preferences, keep your cart/session working, and understand site usage. You can disable cookies in your browser, but some site features may not work correctly.

Data retention

We keep your information for as long as needed to fulfill orders, provide customer support, comply with legal obligations, and operate our marketing programs. If you ask us to delete your data, we will remove it unless we are required to keep it by law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here with a new effective date. Continued use of the site means you accept the updated policy.

Contact us

Questions about this policy or your data? Email info@pairallelplanner.com or visit our Contact page.